This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client's time zone.
Our client is building a world-class luxury travel concierge service designed for high-net-worth members. Their approach centers on precision, calm execution, and exceptional service standards, ensuring every trip is delivered seamlessly behind the scenes. The team operates with a high bar for detail, ownership, and consistency to support flawless member experiences.
Location Remote | Mexico City only | 9 AM - 5 PM EST
Role Overview The
Luxury Travel Concierge
will serve as the operational backbone of the member travel experience, turning Travel Advisor direction into flawlessly executed trips. This is a high-ownership execution role focused on research, documentation, bookings, quality control, and real-time support, delivered with a calm, polished, luxury-standard tone throughout. This role is not responsible for sales or relationship ownership.




Key Responsibilities Itinerary Build & Trip Execution
Build and maintain clear, accurate, day-by-day itineraries based on Travel Advisor direction.
Translate traveler intent into structured trip plans through strong research and follow-through.
Ensure itineraries reflect the latest confirmations, changes, and member feedback.
Maintain clean and accurate documentation across internal systems, trip profiles, and notes.
Bookings & Logistics
Execute bookings for flights, hotels, transportation, dining, and experiences.
Track confirmations, vouchers, special requests, and time-sensitive details with precision.
Manage changes, cancellations, and updates without disrupting downstream trip components.
Ensure alignment across all trip elements, including dates, transfers, and arrival logistics.
Member Communication & Support
Communicate proactively with members via WhatsApp and email.
Deliver high-to

📌 Luxury Travel Concierge (León)
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📍 León