Description Join Novibet as a Contacts Excellence Associate (QA) and Drive Integral Growth Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in a fast-paced environment, this could be the right opportunity for you. Who We Are Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.
Why Novibet At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive,



and supportive workplace culture that empowers every individual to thrive. Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.
What We are looking for As a Contacts Excellence Associate (QA) at Novibet, your goal is to support quality processes across the team. You'll be responsible for ensuring that professionalism, productivity, and quality are maintained and continually improved throughout in a way that our customers always get similarly excellent treatment.
What you will work on
Conduct quality evaluations of Spanish-speaking customer interactions, ensuring adherence to company policies, compliance standards, and customer service guidelines. Apply the official QA scorecard accurately and consistently across assigned evaluations. Provide structured and constructive feedback to agents to support performance improvement. Participate in cal

📌 Contacts Excellence Associate QA (Ciudad Juárez)
🏢 Novibet
📍 Ciudad Juárez