Job Title: AI Training & Client Success Specialist
Contractor Fee: $3,500/month (USD)
Work Arrangement: Remote
Engagement Type: Independent Contractor
Commitment: Full-time (Approx. 40 hours/week)
Company Overview:
Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage integral talent. About This Role: We're hiring an AI Training & Client Success Specialist to support a fast-growing AI and operations-focused software company. In this role, you will train customers on how to use AI in their daily work, support client communication in Slack, help solve operational challenges using AI tools, and contribute to ongoing customer success and account support initiatives.
Key Responsibilities:




Conduct one-on-one AI training sessions with client team members using AI and workflow automation tools, helping users apply AI workflows to their actual day-to-day work
Monitor client Slack channels, respond to first-line questions, troubleshoot issues, and escalate more complex concerns appropriately
Support ongoing account management activities, including meeting preparation, follow-ups, account hygiene in Attio, recurring client check-ins, and documenting operational insights gathered during client interactions
Training & Onboarding: All hires will complete company-led onboarding and training before working directly with customers, including:
AI workflow and prompting training
Product and platform training
Coaching and customer communication playbooks
Customer-facing standards and escalation processes
Shadowed client sessions with leadership
Software/Platforms/Tools: Claude, ChatGPT, or similar AI tools
Slack
Attio CRM
Google Workspace (Docs, Sheets, Drive)
Zoo

📌 MEX - AI Training & Client Success Specialist (Ciudad de México)
🏢 Tidal
📍 Ciudad de México