We are looking for a senior-level IT Support Specialist to support a U.S.-based IT services environment. This role is adecuado for a highly technical, client-facing professional with strong MSP readiness, excellent English communication, and the ability to troubleshoot complex issues across cloud, network, security, and server environments.
Duties / Task to perform
Provide advanced Level 3 technical troubleshooting for client environments. Support and administer Office 365, Google Workspace, and AWS environments. Troubleshoot Windows, Linux, macOS, and Windows Server issues. Manage networking issues, including IP addressing, DNS, email filtering, and security tools. Support backup, firewall, virtualization, and endpoint security tools. Use automation and scripting to improve workflows and resolve recurring issues. Document troubleshooting steps, resolutions, and internal processes clearly.
Communicate with users and internal teams through email and Microsoft Teams. Learn client environments, internal workflows, HaloPSA, and escalation processes.



Resolve tickets in a timely manner aligned with SLA expectations. Strong senior-level L3 technical troubleshooting background. MSP experience highly preferred. Experience administering Office 365, Google Workspace, and AWS. Strong knowledge of Windows, Linux, macOS, and Windows Server support. Networking knowledge, including IP addressing, DNS, and related troubleshooting.
Experience with email filtering, IT security tools, backup tools, firewalls, and virtualization platforms. Automation or scripting experience. Excellent customer service skills in a client-facing environment. Strong documentation and ticket management discipline. Professional English fluency. Familiarity with tools such as ConnectWise, Datto, NinjaOne, MSP360, HaloPSA, IT Glue, Autotask, Syncro, Cisco Meraki, Sophos, SentinelOne, or Todyl is a plus.
Calm under pressure, detail-oriented, proactive, adaptable, and able to work independently in a remote environm

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