Job Title: Patient Scheduling & Aesthetic Sales Support Position Type:
Full-time Work Hours:
9:00 AM – 6:00 PM PDT Work Days:
Monday – Friday Salary:
$5 – $6 per hour (depending on experience) Job Code:
MEDLUB Workplace:
Remote Preferred Candidate Location:
Philippines
Scope of Work / Responsibilities
We are looking for a high-performing Healthcare Virtual Assistant to support a growing medical practice with patient communication, appointment scheduling, and aesthetic service sales. This role is a combination of medical receptionist + inside sales specialist, requiring someone who is excellent on the phone, has a strong healthcare background, and can confidently upsell services. The adecuado candidate is friendly, proactive, sales-driven, and patient-focused, ensuring that every call is handled professionally while maximizing booking and revenue opportunities.
Core Responsibilities
- Appointment Scheduling & Phone Management (Top Priority) Answer all incoming patient calls promptly (no missed calls)



Schedule and manage patient appointments Maintain excellent phone etiquette and patient experience Ensure patients feel heard, supported, and valued
- Upselling Aesthetic Services (Sales Focus) Educate patients on services such as laser treatments, weight loss, and wellness programs Identify patient needs and recommend appropriate services Confidently upsell and convert inquiries into booked appointments Support marketing efforts through patient conversations
- Prior Authorizations & Referral Coordination Handle prior authorization requests Coordinate referrals with other providers Ensure all documentation and approvals are completed accurately

Additional Responsibilities
Respond to patient inquiries and follow-ups Work within EClinicalWorks (ECW) for scheduling and documentation Use RingCentral for phone communication Navigate multiple systems and patient management tools Healthcare experience is REQUIRED (non-negotiable) Experience in medical office, clinic, or patient-f

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