Company Description
This is an exciting position within Ennismore's growing portfolio of all-inclusive brands and will play a key role in launching two new brands with refreshed brand identities to the market in 2026. Park Royal is a beloved vacation name in Mexico, and this role presents an opportunity to build on that success while evolving the brand to carve out a unique position in a popular all-inclusive market. Rixos is a successful brand already established across the Middle East and Europe, and this is an important milestone in the brand's general expansion.
Job Description
- Handle reservation requests via phone, email, messaging, and digital channels, providing clear information about rooms, rates, promotions, services, and policies.
- Register, modify, and confirm reservations in the system.
- Manage daily availability, preventing overbooking and inventory errors.
- Track payments, deposits, guarantees, refunds, and cancellations.
- Coordinate arrivals, special requests, and guest preferences with reception and other operational areas.




- Promote direct sales and additional services.
- Verify rates, restrictions, closing times, and current promotions across all channels.
- Follow up on pending quotes until they are closed or canceled.
- Review and respond to reservation-related questions or issues before arrival.
- Assist with occupancy reports, pick-up times, cancellations, and basic forecasts.
- Languages: Fluent in spoken and written English.

Qualifications
- Communication skills: Excellent verbal and written communication skills for customer service, sales follow-up, and resolving inquiries via phone, email, or booking platforms.
- Sales skills: Focus on sales, upselling, and cross-selling, aiming to maximize occupancy, average daily rate, and sales of additional services such as transportation, meals, activities, upgrades, or packages.
- Digital proficiency: Proficient in PMS, OTA extranets, email, Microsoft Office Suite, and reservation tracking tool

📌 Auxiliar de Reservaciones (Ciudad General Escobedo)
🏢 AccorCorpo
📍 Ciudad General Escobedo