Your wellbeing, our mission. Join a company shaping a healthier world.
GET TO KNOW US
At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we're on a mission to make every company a wellness company.
We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.
Join us in redefining the future of wellbeing
THE OPPORTUNITY
We're hiring a
Customer Success Specialist
to join our
SMB team in Mexico City
The role of the Customer Success Specialist is to understand our customers' journey, ensuring all their needs are met while identifying opportunities to drive business growth.
YOUR IMPACT




Responsible for the retention and expansion of recurring revenue from existing customers.
Strategic management of customer KPIs, including financial analysis, sales performance tracking, and the development of strategies to maximize results.
Promotion of initiatives to increase sales, such as digital campaigns, incentive programs, and more.
Proposing process improvements to ensure operations and daily routines are aligned with customer expectations.
Mediating conflicts by proposing solutions that meet both customer and business needs.
Identifying new opportunities with existing customers.
Extracting and analyzing data, transforming it into meaningful insights.
WHO YOU ARE
Bachelor's degree completed.
Advanced level of English.
Proactive, organized, agile, and independent profile, with the ability to handle pressure and constant change.
Strong communication skills.
Resilience.
Excellent interpersonal skills.
Previous exp

📌 SMB Customer Success Specialist (Playa del Carmen)
🏢 Wellhub
📍 Playa del Carmen