As an early member of our operations team, you'll be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Customer Operations, Product Operations, Product Managers, and many others.
You will be solving problems no one has solved before, and you will need to be relentless in driving stellar results, running pilots, tests, and experiments. You'll come up with creative solutions to bottlenecks. The blend of operations and ownership of our most important outcomes make this a unique and exciting role at the heart of Scale's daily operations. The adecuado candidate is scrappy, analytical, empathetic, outcome focused, and above all someone who drives and inspires results.
Please note this is a contractor role with a fixed rate salary of $11,400 USD annually.
You will:
Build and drive some of our most critical operational processes




Own the day-to-day delivery of customer commitments
Create an effective feedback loop between the front line, product, strategy, and customers
Collaborate with stakeholders to improve processes for new and existing customers
Ideally you'd have:
Advanced English skills
At least three months of industry experience in an operational role and/or a top-tier consulting firm
An undergraduate degree with an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree in Engineering, Economics, or Business
An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
Analytical, planning, and process improvement capability
Nice to have:
Experience with reading SQL, or have demonstrated analytical skills
PLEASE NOTE:
Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair

📌 Operations Specialist (Monterrey)
🏢 Scale Ai
📍 Monterrey