Job Purpose:
Delivering an exceptional level of customer satisfaction for the Customer relationships on a day to day basis and be the customer's point of contact for all service related issues, ensuring TD SYNNEX fully meets its own financial KPIs and the customer's required Service Level Agreements (SLA's).

Responsibilities:
Be the central contact for a number of customers and their supply chain business

Manage and maintain a good working relationship within all areas of the Operational team, the procurement / supply chain teams and other TD SYNNEX departments such as Credit, Finance, Logistics, IT, Tax & Compliance etc.

Management of SLAs; TD SYNNEX KPIs

Ensure reports are gathered, analysed and actioned upon to ensure compliance

Escalate service level issues to internal stakeholders

Support all internal data systems in order to maintain data integrity, and improve processes and service levels.

Liaise with integral counterparts to maintain global customer satisfaction

Support Service Delivery Managers as required to successfully manage the customer relationship





Escalate issues in a timely manner

TD SYNNEX Statement:
TD SYNNEX is an Equal Opportunity Employer
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At TD SYNNEX we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion. Our organization strives to provide a diverse and inclusive environment for all our colleagues, company and community.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?
- Elective Benefits:

📌 Global Order Management Specialist (Ciudad de México)
🏢 TD Synnex
📍 Ciudad de México