Summary:
LI-Hybrid
- Location: Mexico City, Insurgentes
- Reimagining Medicine Starts With Our People
- Looking for an opportunity to make an impact in a integral organization? At Novartis, we are reimagining medicine, and our People & Organization team plays a key role in enabling that mission. As a Time Service Delivery Expert (temporary), you will support the delivery of critical time management services, provide solutions to employee inquiries, and help optimize processes that enhance the employee experience.
- This temporary position, running through June 2027, offers the opportunity to develop your expertise, collaborate with international teams, and contribute to a purpose-driven organization committed to improving and extending people's lives.

About the Role:
Key Responsibilities
- Deliver high-quality time management services while ensuring accuracy, compliance, and adherence to service level agreements
- Manage employee and manager inquiries, resolving service requests and escalating complex cases when needed
- Support Workday Time processes,



user administration activities, and access management requests
- Analyze service tickets, identify root causes, and contribute to timely issue resolution
- Provide guidance and training to stakeholders on time management processes, policies, and tools
- Support personnel cost budgeting activities and perform efficiency and productivity analyses
- Contribute to continuous improvement initiatives that enhance employee experience and operational effectiveness
- Essential Requirements
- Experience supporting Human Resources operations, service delivery, or employee support processes
- Working knowledge of Workday Time and time management processes
- Advanced Microsoft Excel skills with the ability to analyze and report data accurately
- Strong problem-solving skills with experience managing service requests and resolving operational issues
- Fluency in English and Spanish with excellent communication and stakeholder manage

📌 Time Service Delivery Expert (Baja California Sur)
🏢 Novartis
📍 Baja California Sur