1840 & Company is a integral leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
About the Job
Customer Service Representative - Full Time Position Only Hours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.
Job OverviewEmployment Type:
- Full-Time Independent Contractor-
Department:
- Customer Service/Support-
Job Level:
- Entry LevelEducation & ExperienceYears Of Experience:
- 1 Year-
Business Model:
- E-Commerce- SaaS (Software As A Service)-
Minimum Education Level:
Qualification:
- NoneSkillsTools/Platforms:
Additional Skills:
- None-
Common Methodologies/Frameworks:
Additional Skills:
- None-
General Skills:
Additional Skills:
- None-
Soft Skills:
- Collaboration- Communication- Conflict Resolution- Team Collaboration-
Additional Skills:
- NoneRequirements:
Technological Requirements:
Language:
- English-
Location:
- MexicoResponsibilities
- Customer Service Agents will handle order entry and resolution with precision and professionalism.
- Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions. Agents will utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and Connex.ai for CRM and escalation handling.
- Success in this role requires attention to detail, strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement.
- Customer Service Representatives are requir
📌 Customer Service Representative (Tecate)
🏢 1840
📍 Tecate
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