Overview

RevolutinMedia.ai is seeking an IT Helpdesk Level 1 Technician to provide technical support to operational and administrative staff across multiple sites. This role is responsible for troubleshooting hardware, software, user accounts, virtualization environments, Linux systems, and basic network-related issues while delivering excellent customer service and meeting departmental KPIs.

We are looking for a proactive, team-oriented individual who thrives in a fast-paced environment and is comfortable working rotating schedules.

Key Responsibilities
- Receive, manage, and resolve IT support tickets through the ticketing system
- Troubleshoot hardware, software, printer, and connectivity issues
- Assist with onboarding and setup of new employees
- Provide onsite and remote support to employees, supervisors, and administrative staff
- Escalate unresolved or critical incidents to senior IT staff
- Track and manage IT inventory, equipment assignments, and replacements
- Assist in troubleshooting outages and operational incidents




- Properly document troubleshooting steps and resolutions
- Maintain compliance with IT KPIs including:
- Response times
- Resolution times
- Ticket documentation
- User satisfaction
- Share technical knowledge and solutions with the IT team
- Availability to work rotating schedules, weekends, or extended hours when required

RequirementsGeneral Qualifications
- 1+ years of experience in IT Helpdesk Level 1 or similar technical support roles
- Experience using ticketing systems
- Experience supporting high-volume environments preferred
- Intermediate English proficiency (written and verbal)
- Strong communication and customer service skills
- Ability to multitask and prioritize efficiently
- Availability to work rotating schedules

Technical SkillsWindows & User Support
- Windows troubleshooting and workstation support
- Software installation and configuration
- Basic hardware troubleshooting
- Microsoft Outlook configuration and support

📌 IT Help Desk Lvl1 (Centro-Norte)
🏢 RevolutionMedia.ai
📍 Centro-Norte