Customer Support Specialist / Appointment Setter
Full-time | Remote | 1,300 - 1,500 USD / Monthly

Company Overview

We are a Miami-based hydration and wellness company on a mission to make premium water quality accessible to every household. From whole-home hydrogen water purification systems to a curated wellness lounge in the USA, we combine science-backed products with authentic wellness education to help families make healthier, more conscious choices, starting with the water they drink every day.

With six years of proven operations, a national e-commerce presence, a flagship wellness lounge preparing for its grand opening, and a partnership with globally recognized biohacker Gary Brecka, we are entering our highest-growth phase yet. The founders are visionary, fast-moving, and deeply committed to building something meaningful, and they need exceptional people around them to make it happen.

Role Overview

Key Responsibilities
- Monitor incoming leads in GoHighLevel (including those generated via the website) and ensure each record is complete, adding missing phone numbers,



addresses, and contact details promptly and accurately.
- Respond to inbound customer text messages and CRM chat inquiries (e.g. questions about services/systems), using approved templates and escalating where needed.
- Conduct outbound appointment setting using company-approved scripts and sales processes, proactively contacting prospects and clients to schedule consultations and follow-ups.
- Answer and manage customer service calls, providing basic troubleshooting using existing SOPs and reference videos, or dispatching a technician when the issue requires an in-person visit.
- Manage client invoices, including sending invoices, tracking payments, and following up on outstanding balances.
- Maintain accurate, complete records in the CRM for every customer interaction.
- Submit a daily log/report of completed tasks and outstanding items.
- Follow and help maintain company SOPs (e.g. the n

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