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This position reports to:
NAM Unified Communications Manager
- _

Your role and responsibilities (mandatory)
- The work model for the role is: #LI-Hybrid
- This role is contributing to the IS Business in San Luis Potosi, Mexico.

You will be mainly accountable for:
- Provide implementation expertise and delivery of Teams telephony and Teams Meeting Rooms.
- Experience migrating, deploying, and maintaining Microsoft Teams and Microsoft Unified Communication Platform (voice and video).
- MS Teams endpoint management including but not limited to IP phones and Teams Meeting rooms. Deploy and configure Teams Rooms and Common Area Phones.
- Demonstrate experience with powershell commands & scripting.
- Configure complex voice requirements such as IVRs, Hunt Groups and Attendant Consoles in MS Teams Telephony platform.




- Optimize voice communication within Microsoft Teams. Your expertise will be essential in implementing and maintaining voice and video conferencing related projects.
- Experience with Teams PSTN voice services, Calling Plans, Operator Connect, Teams Mobile, Direct Routing.
- Experience configuring Microsoft Teams Meeting Rooms, and other AV & Video Conferencing systems.
- Support site migrations from Cisco Call manager on-premises to Microsoft Teams PSTN Telephony.
- Ensure optimal functionality and user experience of voice services and video conferencing.
- Monitor and enhance Quality of Service (QoS) for voice calls, ensuring network infrastructure is configured correctly and capable of providing the best possible end-user experience for voice and video communications.
- Collaborating with architects, project managers, and team leads, to deliver industry-leading voice/video technical solutions successfully and on time.
- Keeping know

📌 Unified Communications Specialist (San Luis Potosí)
🏢 Abb Mexico, S. A De C. V
📍 San Luis Potosí