Are you passionate about providing exceptional customer service in a healthcare setting? Do you have a keen eye for detail and a strong understanding of medical terminology? If so, we have an exciting opportunity for you We are currently seeking a dedicated and professional Patient Access Representative - Registration to join our dynamic team. This role is critical to ensuring a seamless patient experience from the moment they walk through our doors.
About UsWe are a leading healthcare organization committed to delivering high-quality patient care and outstanding customer service. Our mission is to provide compassionate, efficient, and accurate services to our patients, and we believe that our team is the cornerstone of achieving this goal. As a Patient Access Representative, you will play a vital role in supporting our mission by ensuring that every patient’s journey begins with a positive and professional interaction.
Responsibilities
Patient Registration:
- Accurately collect and enter patient demographic and insurance information into our electronic health records (EHR) system.
- Verify patient identity and ensure all required forms are completed and signed.
- Update patient records as needed to maintain accuracy and compliance.
Insurance Verification:
- Verify patient insurance coverage and eligibility using online portals or by contacting insurance providers directly.
- Communicate any co-pays, deductibles, or out-of-pocket expenses to patients in a clear and compassionate manner.
Customer Service:
- Greet patients and visitors with a warm and professional demeanor.
- Answer phone calls, respond to inquiries, and provide information about services, appointments, and policies.
- Address patient concerns and escalate issues to the appropriate department when necessary.
Data Entry and Record Maintenance:
- Ensure all patient information is entered accurately and in a timely manner.
- Maintain confidentiality and comply with HIPAA regulations at all times.
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