About the Role Representative, MXO Menu Updates, you will be the primary architect of a Merchant's digital storefront. You will balance technical precision in menu management with high-level hardware troubleshooting. This role requires a "Product Expert" mindset—someone who can navigate complex internal tools while providing an empathetic, world-class support experience through Inbound, Outbound, and Email channels.
Core Responsibilities
Menu & Storefront Excellence
Execute precise menu updates and modifications (Modifiers, pricing, and photos).
Guide merchants through the DoorDash Portal, empowering them to manage their digital business effectively.
Maintain a high level of attention to detail when reviewing and verifying sensitive account information.
Specialized Hardware & Connectivity Support (Tablet Backup)
Serve as the primary backup team for Tablet Support, performing end-to-end troubleshooting for merchant devices.
Identify and resolve software and hardware issues, including network connectivity, application errors, and power issues.




Guide merchants step-by-step through technical resets and hardware credentialing.
Operational Mastery & Documentation
Navigate and manage multiple platforms simultaneously (multitasking expertise).
Adhere strictly to established workflows, operational procedures, and quality standards.
Ensure every interaction is documented with professional-grade notes to maintain a "Single Source of Truth" for the merchant's history.
Relationship Management
Demonstrate "Customer Passion" by building trust with restaurant owners and managers.
Provide accurate, valid, and complete information using approved DoorDash methods and tools.
Handle escalations with professionalism, empathy, and a focus on positive outcomes.
Investigative Thinking
- Ability to independently investigate cases end-to-end, verify information through the proper channels, and reach the most accurate solution for the Merchant
Key Requirements / Profile
Technical Aptitud

📌 Representative, MXO Menu Updates (Veracruz)
🏢 Doordash
📍 Veracruz