Description Work From Anywhere in LATAM or Philippines Work Schedule: Pacific Time | 8 AM – 4 PM PST overlap required (Monday–Friday)
A pioneering virtual psychiatric care company is hiring a Care Coordinator to own patient communication and administrative operations end-to-end as the team scales. The company operates a telemedicine-based platform specializing in medically supervised medication tapering through a clinically grounded hyperbolic deprescribing approach — a model with no direct equivalent in conventional psychiatry. The patient population is sensitive and high-stakes: individuals working toward greater autonomy from long-term psychiatric medications.
The team is small, remote, and mission-driven, and this hire will be one of its first ten core employees. A single coordinator has owned the function entirely since the company's early days; this role exists because patient volume is scaling from 350 to 500–600 active patients, and the function needs a second owner who can run independently within 90 days.
Day-to-day,



the Care Coordinator manages a high-volume shared patient inbox via Help Scout, triages clinical versus non-clinical messages, responds to non-clinical inquiries same-day, handles appointment scheduling, membership and billing updates via Stripe, pharmacy coordination, records requests, and fax inbox management. Clinical team communication runs through Slack and Notion.
Success at 90 days is defined precisely: 100% same-day response rate on non-clinical messages, zero misdirected clinical messages, 90%+ of routine tasks resolved independently, and full platform proficiency across Help Scout, Stripe, Notion, Elation, Spruce, and Huxley.
Requirements Must-Have 2+ years of experience in care coordination, medical administration, or a directly related healthcare role Verified experience managing high-volume patient communications independently — owned the inbox, not supported it Demonstrated experience working within a behavioral health or mental

📌 Patient Care Coordinator (Saltillo)
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