Job Title: Bilingual Medical Receptionist (Spanish-English) Employment Type: Full-Time Schedule: Monday – Friday, 8:00 AM – 5:00 PM Eastern Daylight Time Saturday: 8:00 AM – 3:00 PM (rotational, maintaining 40 hrs/week) Salary: $5 – $7/hour (based on experience) Location: Remote (Latin America) We are seeking a Bilingual Medical Receptionist (Spanish-English) to support a U.S.-based healthcare provider dedicated to delivering high-quality, patient-centered care. The practice offers a range of services focused on improving overall health and well-being in a professional and compassionate environment. In this role, you will be the first point of contact for patients, ensuring a seamless experience through efficient scheduling, timely follow-ups, and responsive communication. Responsibilities Handle inbound and outbound patient calls with professionalism and empathy Schedule, confirm, and reschedule appointments to maximize provider availability Conduct patient intake,



including demographics and insurance information Verify insurance eligibility and assist with basic billing-related questions Perform timely follow-ups, including lab result callbacks and appointment reminders Maintain accurate and up-to-date patient records in the EHR system Respond to patient inquiries and provide general front desk support Prioritize urgent and appointment-related calls effectively Fluent in Spanish and English (required) Experience in a medical receptionist, healthcare support, or high-volume call environment Hands-on experience with Athena EHR (non-negotiable) Strong phone presence with clear, professional, and patient-friendly communication Solid understanding of insurance verification and healthcare workflows Ability to multitask, prioritize, and manage multiple calls efficiently Highly reliable, responsive, and engaged during working hours Detail-oriented with a strong commitment to patient care Tools & Systems Athena EHR VoIP system (Ooma or similar) Insurance portals (e.g., Aet

📌 Bilingual Medical Receptionist (Saltillo)
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📍 Saltillo