Description At Ten, our ambition is clear: to become the most trusted service business in the world. As the global leader in lifestyle management and concierge services, we support high-net-worth members through a proprietary technology platform and a global network of expert teams. We are looking for a CRM Manager who will take ownership of our CRM strategy and execution across key integral regions, driving both day-to-day excellence and long-term innovation. This is a high-impact role combining strategic leadership, hands-on execution, and team management , ideal for someone who thrives in a fast-paced, data-driven, and customer-centric environment. What you'll do Own and drive CRM strategy Lead the end-to-end delivery of CRM programs across Americas, EMEA, LAC, and APAC Translate business goals and customer insights into clear CRM roadmaps and actionable plans Champion a customer-first, value-driven CRM approach across the organization Act as the regional point of contact and escalation for all CRM-related initiatives Execute and optimize campaigns Oversee the planning, execution,



and optimization of multi-channel CRM campaigns Drive lifecycle marketing initiatives including acquisition, engagement, retention, and reactivation Implement and scale test & learn frameworks (A/B and multivariate testing) Continuously optimize journeys, segmentation, and messaging based on performance data Leverage technology and data Work with leading CRM and marketing automation platforms ( e.g., Salesforce Marketing Cloud, Braze, Klaviyo or similar ) Use data (behavioral, transactional, preference-based) to drive advanced personalization Partner with technical teams to improve data flows, integrations, and tracking Monitor performance across key KPIs (engagement, conversion, retention, revenue) and translate insights into action Note: Experience with Braze is a plus, but not essential — what matters is the ability to quickly learn and adapt to new CRM platforms during the onboarding

📌 CRM Platform Manager (Saltillo)
🏢 The Ten Group,llc
📍 Saltillo