About the Team DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented We like to take ownership of our customer's needs and provide the best experience.
About the role As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You'll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.
NOTE:
This position will support our Customer Experience center in Mexico City.
You're excited about this opportunity because you will...
Lead
a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
Support
your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback




Establish and manage
your team to individual and team goals and objectives and communicate performance to management and other stakeholders
Coordinate
daily workflow within the team and adjust resources to meet service level agreements with the business
Operate
as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement
We're excited about you because...
You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
You increase results, and are constantly evaluating how and whether your team's activities are achieving the desired, measurable impact
You are an operator, you translate analysis to actions quickly, to test your hypotheses and use 'first principles' to solve challenging business problems at their roo

📌 Development Lead (Tlalnepantla)
🏢 DoorDash Mexico
📍 Tlalnepantla