Industry: eCommerce / Luxury Retail / Customer Success Work Arrangement: Fully Remote Job Type: Independent Contractor, Full-time Work Schedule: Monday–Friday, 7:00 AM – 8:00 PM PST, and Saturday–Sunday, 8:00 AM – 5:00 PM PST (shifting schedule every month; must be open to working weekends and U.S. holidays during peak seasons and special events) Locations: Philippines (primary) LATAM (Mexico, Colombia, Brazil, Argentina) Other remote regions with strong English communication and customer service backgrounds About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Role Overview We're looking for a Customer Success Representative to join the team supporting one of the leading luxury floral eCommerce brands in the U.You'll manage orders, resolve issues, and deliver exceptional service across multiple channels while maintaining the brand's high standards of detail and care. This role is adecuado for someone who thrives in a fast-paced, high-touch environment and has a passion for luxury, aesthetics,



and building long-term customer relationships. By providing top-tier service and creative recommendations, you'll help turn first-time buyers into lifelong customers—contributing to the company's continued success and brand reputation. Core Responsibilities Customer Relationship Management – 40% Serve as the first point of contact via phone, email, and live chat. Order Management & Coordination – 30% Process orders accurately through phone and online platforms. Represent the brand with empathy and composure under pressure. Administrative & Reporting – 5% Maintain accurate CRM records of all customer interactions. Must-Have (Required): 2+ years of experience in a customer-facing role , ideally in eCommerce, hospitality, or luxury services . Experience handling both inbound calls and written communications (email/chat). Excellent English communication skills (written and verbal). Tech-savvy with

📌 Customer Success Representative (Hermosillo)
🏢 Pearl
📍 Hermosillo