Job Description About Us Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants in the USA. Our fast-growing, mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems. Purposeful Work – Every call you take could help a family stay together or find safety and opportunity. Growth Opportunities – Learn immigration law basics, develop your consultative sales skills, and advance within a mission-driven firm. Role Objective We're looking for a bilingual (English/Spanish) Sales and Customer Service Representative to join our growing team. This role blends empathetic customer service with performance-driven sales to guide individuals and families toward life-changing legal solutions. Sales-Driven with Heart – You have at least 3 years of proven experience in consultative or service-based sales, and you thrive on delivering results that truly matter. Empathetic Communicator – You're skilled at listening deeply, speaking clearly,



and making people feel understood. Mission-Aligned – You're passionate about justice, dignity, and supporting immigrant communities. Conduct thorough client needs assessments to identify how our services can help. Convert qualified leads into initial consultations through a consultative, trust-building approach. Meet or exceed performance goals, including sales conversions and call handling metrics. Maintain accurate and timely notes in our CRM system. Work closely with teammates to continuously improve client experience and sales strategy. Navigate sensitive conversations with cultural awareness, discretion, and compassion. Go the extra mile to engage customers Required Background The adecuado candidate for this role must possess previous demonstrated success in sales. Fluent bilingual skills in English and Spanish (native or near-native fluency) Minimum 3 years of successful sales experience, preferably in servi

📌 Remote Customer Service (Mérida)
🏢 New Frontier Immigration Law
📍 Mérida