Req ID: 353168 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Senior Associate-Field Tech to join our team in Reynosa, Tamaulipas (MX-TAM), Mexico (MX). This role is to provide onsite support for end users, for tickets and issues at a client site. The technician will have the responsibility to own the issues through resolution.
Position Overview:
Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine. They may make policy recommendations to their managers and be an escalation point for less experienced team members. Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks. printers.




May respond to calls after normal business hours per leader instructions. Identifies potential issues that could adversely impact end user experience and takes corrective action. Update and resolve tickets in a timely manner to achieve Service Levels. Position General Duties and Tasks: Typically requires 3-5 years relevant experience. High School Diploma or equivalent. Undergraduate degree or some college coursework preferred.
Strong knowledge of Windows operating system environment. Solid client service skills. A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required. Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodation. Travel including overnight domestic or international trips may be required.
About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of t

📌 Desktop Support Senior Associate-Field Tech (Guadalupe)
🏢 Ntt Data
📍 Guadalupe