Company Description
NielsenIQ Activate is our newly acquired loyalty, personalisation & retail media solution, enabling to create a new success model between retailers, their shoppers and their suppliers. In this role, you will support your client define and execute their promotion personalisation strategy end-to-end in the spirit of strong insight-to-value measurement. You will work with other team members to drive the initial implementation and integration. You'll educate your customer about new functionalities, best practices, industry developments and increase the value Activate delivers to your client organization. You will develop a deep understanding of customer engagement and the Activate platform to create best practices around the technology.
Job Description
Perform weekly meetings with customer (including summary notes and follow up) Manage Customer product change request Onboarding and ongoing Customer Training and Education Manage Customer UPSELL, proposals and support Invoicing and collection Lead by customer outcome,



make sure customers are progressing towards their desired outcomes by correct usage of the platform Share and discuss with customer about portal engagement results Prepare and perform customer QBR's Represent your customers in release meeting to follow up R&D; developments and requests from R&D; Manage customer releases and new developments projects Make sure open bugs and issues of the customer are being solved in the agreed SLA Prepare customer review for the Internal customer Monthly review Work with product expert and Value director to Share best practices with the customer Lead business stream of new customer onboarding once assigned Support customer renewals Communicate customer of new expected features/releases and make the training Be owner of the customer profitability
Qualifications
Typically, 5-7+ years of related experience Solid sales skills and developed sales expertise in target scope. Solid understanding of data analytics in

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