At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they're based. Paid holidays and versátil, take-it-as-you-need-it paid time off A culture built on innovation that values big ideas, no matter where they come from Role Overview: As an Associate, Account Management, you oversee and manage relationships with high-value Pros, ensuring their continued success and growth. Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through Support contract renewal efforts by proactively addressing concerns,



reinforcing value, and strengthening long-term partnerships Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products Provide ongoing support to ensure Pros have a seamless and successful experience with our company's solutions Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion Manage and maintain account-specific Standard Operating Procedures (SOPs) to ensure consistency and scalability Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro's goals Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience Meet and exceed Key Performance Indicators (KPIs) related to renewals, expansion Qualifications: Bachelor's degree or equival

📌 Account Claims Associate (Cuernavaca)
🏢 Housecall Pro
📍 Cuernavaca