Through PayJoy's point-of-sale financing and card offerings, customers gain access to a modern quality of life. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. The candidate should also demonstrate cultural sensitivity, problem-solving abilities, and the capability to receive and act on constructive feedback to drive continuous improvement and maintain high customer satisfaction levels. Manages and resolves customer disputes related to banking transactions, delivering timely and empathetic support in compliance with internal policies and regulatory requirements; proactively identifies and prevents potential fraud by detecting suspicious patterns, conducts in-depth investigations and root-cause analysis, and collaborates with cross-functional teams Requirements ● Partially or completed technical or university studies in related areas such as Business Administration, Communications, or similar fields. ● Basic level of English.



● Intermediate knowledge of Microsoft Office tools. ● Previous experience in customer service or support, preferably in sales or the financial sector, for at least one year. ● Benefits 100% Company-funded Health and dental and vision discount plan for employees and immediate family members. Phone finance, Headphone, home office equipment and wellness perks. 30 days of Christmas bonus 20 days paid Vacation 50% Vacation premium $2,000 MXN monthly grocery coupons $2,000 USD annual Co-working Travel perk $2,000 USD annual Professional Development perk Catered lunches PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. PayJoy Principles Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active ListeningWe may use artifici

📌 Validation Support Representative (Miguel Hidalgo)
🏢 Payjoy
📍 Miguel Hidalgo