The Quality Control team safeguards the quality of operations across every division at Plata. Backed by a large team of specialists and AI-driven checks, we detect quality issues. Your mission is to close the loop — to take ownership of those findings end-to-end, connect the operational and product teams, and make sure problems actually get solved rather than just flagged. Challenges that await you: Monitor quality dashboards and metrics across our operational and product teams to spot anomalies, gaps, and recurring issues Dig into the root cause of every issue — across operations, product, the knowledge base, and the technical setup — to understand why it happens, not just that it happens Own the quality-improvement loop end-to-end: turn raw findings from our QC platform into a clear, prioritized action plan Coordinate fixes across operational and product teams: set tasks with the right owners, agree on timelines,



and follow through until they're closed Build and prioritize a backlog of quality issues and plan their resolution quarter by quarter Partner with our L&D; / training team to roll out training where the fix belongs in operations What makes you a great fit: 1–2 years of experience in a similar analytical, business, or process role Confident with numbers and metrics, with sharp logic and structured problem-solving A proactive, persistent, get-it-done attitude — you enjoy chasing a problem across teams until it's actually solved, not just reported Strong communication skills: you'll be working hand-in-hand with operational teams every day Willingness to relocate to Mexico City and work closely with operational teams and stakeholders across multiple product domains B2 or higher English level for effective communication with an international team Your bonus skills: Hands-on experience working with analytics independently Experience running tests / experiments and working with product metrics Our ways of working: Innovative Spirit: A commitment to creativity and

📌 Business Analyst Junior+ (Guadalajara)
🏢 Plata Card
📍 Guadalajara