Join Vonage and help us innovate cloud communications for businesses worldwide Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. As a Technical Support Engineer at Vonage, you will provide first-class support to our rapidly growing strategic customer base, who are integrating our Voice APIs. The adecuado candidate will have experience supporting APIs or SDKs, or of software development. You will also be responsible for driving and managing customer-related projects, initiatives and tasks for our strategic accounts, collaborating heavily with Sales and working closely with the rest of the API Group. Investigate, troubleshoot, diagnose and resolve technical issues related to our Voice APIs Communicate effectively (both verbal and written) with our customers and internal stakeholders Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly Capture knowledge,



for customers who prefer solving their own issues without having to contact support What you must have Bachelor's Degree in Computer Science, or equivalent field 2+ years experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors Voice technologies: e.g. SIP, VoiceXML, CCXML, WebRTC, Websockets Voice software: e.g. Experience with developer tools and languages (Python, Ruby, Node/Javascript, Java, PHP) Troubleshooting Applications: e.g. Kibana (Elastic Search) Linux/Unix operating systems Experience building and/or troubleshooting iOS, Android or Javascript SDKs and/or applications Knowledge or experience working with KCS (Knowledge Centered Support) What is in it for you? Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. LI-Remote #LI-DHC1 There's no perfect candidate. To learn how we process your persona

📌 Technical Support Engineer, Remote (Ciudad de México)
🏢 Vonage Business
📍 Ciudad de México