All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About the Role: The AR & Collections Associate reports to the Credit & Collections Manager in Mexico. This role is responsible for assisting with a variety of accounts receivable related tasks, focusing heavily on client communications, account monitoring, and collection efforts. The idóneo candidate has a basic understanding of contracts, can perform collection-related tasks in an accurate, timely, and efficient manner, and is able to shift gears and manage multiple responsibilities in an ever-evolving, fast-paced environment. Working with our growing finance team globally, the ideal candidate will work well in a team environment as well as independently Responsibilities: Manage a high-volume portfolio of B2B accounts, specifically focusing on proactive monitoring and initial outreach for lower-tier past-due accounts. Utilize knowledge of payment cycles and customer behavior to assist in cash forecasting and provide predictability on expected weekly/monthly collections.



Monitor aging reports and provide regular updates to Finance Leadership on collection status and potential bad debt risks. Identify and resolve billing discrepancies or customer issues that may be delaying payment by collaborating closely with Sales, Renewals, and Operations. Ensure all collection activities and customer interactions are accurately recorded in the ERP/CRM systems (NetSuite, Salesforce). Post daily customer payments by recording cash, checks, and credit card transactions. Effectively communicate with the Sales, Operations, and Finance teams. Participating in Governance calls and handling ad hoc projects as assigned Required Skills: Bachelor's degree in accounting/finance or related field. 1-2 years' experience in accounts receivable and collections can substitute for educational requirements. Flexibility to work an early shift schedule to provide coverage and support for European time zones. Intermed

📌 Billing & Collections Agent (Azcapotzalco)
🏢 JumpCloud
📍 Azcapotzalco