The
Senior CX Manager
plays a critical role as a
senior technical advisor and strategic partner
to Talkdesk's
largest and most complex customers . This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.
The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk's internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.
This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.
Key Responsibilities Enterprise Technical Enablement & Delivery Leadership
Serve as the
primary senior technical point of contact




for enterprise and strategic accounts.
Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.
Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.
Translate customer business and operational needs into scalable technical architectures and implementation plans.
Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.
Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.
Establish and disseminate technical best practices across customers and internal teams.
Customer Success, Program Ownership & Risk Management
Build and maintain trusted relationships with
senior executive and operational stakeholders .
Support
executive business reviews focused on ROI, KPIs, adoption matu

📌 Senior CX Manager (Aguascalientes)
🏢 Talkdesk
📍 Aguascalientes