Description Work From Anywhere in LATAM or Philippines Work Schedule: Pacific Time | 8 AM – 4 PM PST overlap required (Monday–Friday) A pioneering virtual psychiatric care company is hiring a Care Coordinator to own patient communication and administrative operations end-to-end as the team scales. The company operates a telemedicine-based platform specializing in medically supervised medication tapering through a clinically grounded hyperbolic deprescribing approach — a model with no direct equivalent in conventional psychiatry. The team is small, remote, and mission-driven, and this hire will be one of its first ten core employees. A single coordinator has owned the function entirely since the company's early days; Day-to-day, the Care Coordinator manages a high-volume shared patient inbox via Help Scout, triages clinical versus non-clinical messages, responds to non-clinical inquiries same-day, handles appointment scheduling, membership and billing updates via Stripe, pharmacy coordination, records requests, and fax inbox management.



Clinical team communication runs through Slack and Notion. 100% same-day response rate on non-clinical messages, zero misdirected clinical messages, 90%+ of routine tasks resolved independently, and full platform proficiency across Help Scout, Stripe, Notion, Elation, Spruce, and Huxley. Requirements Must-Have 2+ years of experience in care coordination, medical administration, or a directly related healthcare role Verified experience managing high-volume patient communications independently — owned the inbox, not supported it Demonstrated experience working within a behavioral health or mental health environment Documented ability to triage clinical versus non-clinical patient situations without supervision Proficiency in Help Scout, Slack, Stripe, and Notion — or verifiable rapid adoption of comparable platforms across a prior role English proficiency at C1+ (CEFR) — written and verbal, patient-facing standard required Nice-to-Have

📌 Patient Care Coordinator (Mexicali)
🏢 Pearl
📍 Mexicali