We're Fever, the world's leading tech platform for culture and live entertainment. To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. We've teamed up with major industry leaders like Netflix, F.Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading integral investors Behind the user-friendly iOS and Android apps and webpage that work across the world is the engineering team. We are seeking a highly skilled Tech Support Engineer with a strong focus on advanced troubleshooting to join our team. Advanced Troubleshooting and Diagnostics: Take ownership of escalated bugs and platform failures,



performing thorough investigation, data gathering, and log analysis to pinpoint the root cause of complex system issues. Engineering Escalation Management: Prepare high-quality, detailed bug reports for the Engineering team. This includes documenting all troubleshooting steps taken, concrete data findings, and the resulting impact, ensuring a smooth and efficient handover for bug fixing. data correction, implementing workarounds, configuration fixes). Internal Collaboration: Work closely with Engineering, Product, and QA teams to validate solutions, test fixes, and contribute to the continuous improvement of the platform's stability and support documentation. About you Essential Skills and Experience Experience in advanced technical support/troubleshooting roles. Proficiency in English for clear communication (written and verbal). Jira, Zendesk). Familiarity with monitoring and logging tools (e.g., Datadog, Splunk,

📌 Tech Support Engineer (Metepec)
🏢 FeverUp
📍 Metepec