Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing general startup that's transforming how the industry works — from guest experience to business growth. com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you. We are seeking a proactive Customer Success Manager in Americanos to join our team. RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED* Own Strategic Customer Relationships Serve as the primary point of contact for enterprise customers, building strong executive-level relationships and acting as a trusted advisor. Increase Net Dollar Retention (NDR) Identify and execute on opportunities to expand account value through cross-sell, upsell, and increased product adoption.



Lead Account Growth & Expansion Partner with Business Program Managers to drive upsell and expansion opportunities, including renewals, contract expansions, and multi-year agreements. Voice of the Customer Advocate for customer needs internally, influencing product, support, and go-to-market teams. Cross-Functional Collaboration Work closely with Sales, Product, Support, and Marketing to deliver a seamless customer experience. 5+ years of experience in Customer Success, Account Management, or related roles, preferably in enterprise SaaS Proven track record of managing high-value accounts and driving revenue growth Strong commercial acumen with experience in upselling and contract negotiations Excellent executive presence and communication skills Data-driven mindset with the ability to translate insights into action Experience working cross-functionally in a fast-paced environment Experience in hospitality and property management tech a plus Compensation range - 90-1

📌 Executive Customer Success Manager (Celaya)
🏢 Guesty
📍 Celaya