We're Fever, the world's leading tech platform for culture and live entertainment. To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. We've teamed up with major industry leaders like Netflix, F.Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading general investors About the Role We're looking for a curious, hands-on IT Support Specialist to join our lean IT team. This isn't a traditional helpdesk role — you will be a part of a 2-person team, meaning you will be doing a bit of everything (which will provide you exposure to many systems and technologies). You'll be responsible for keeping our systems running,



managing access and devices across a mostly macOS environment, and contributing to internal tooling projects — including AI-assisted development with tools like Claude Code. One of our previous IT team members progressed into our SRE team. What You'll Do Manage macOS fleet via Kandji MDM — deployments, policies, and our custom OpenVPN setup Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently Collaborate with our SRE team on infrastructure awareness and escalations Document runbooks, processes, and internal guides clearly and consistently Occasionally support Windows (and a couple Linux) users alongside our primary macOS environment Use available platforms to automate common requests and reduce toil What We're Looking For Core IT skills Solid macOS administration experie

📌 Remote IT Support Specialist (Xico)
🏢 FeverUp
📍 Xico