Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses—whether online, in-person, or both. With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint. It's a unique moment to join us—we're building a category-defining company in a fast-moving space, and we're looking for teammates who are excited to help shape the future of wellness. The Role: Arketa is seeking a customer-focused full stack-engineer. This role is key to prevent churn and ensure our customers are getting the most of our software. This role is hybrid 3x a week to our Mexico City office. English fluency is required.



building tools to improve bug triage What You'll Do: 60% talking to customers and fixing either bugs or user experience edge cases 40% actually improving systems long term Triage, investigate, and resolve bugs reported by customers and the support team Own issues end-to-end: reproduce → diagnose → fix → validate → communicate Collaborate closely with Support to provide timely updates and clarity on issues Improve system reliability by identifying root causes (not just patching symptoms) Maintain high-quality standards (testing, edge cases, regressions) What We're Looking For: 2+ years experience as a software engineer Strong written and spoken English fluency Production experience in node.js and react/typescript Experience in fast moving environment, such as small companies or a start-up AI-tooling proficiency: AI as a force multiplier Eligibility to work out of our Mexico City office Nice to have: Experien

📌 Technical Support Engineer (Iztacalco)
🏢 Arketa
📍 Iztacalco