We are hiring a Call Center Agent – Healthcare
Guadalajara, Jalisco | Onsite
Salary based on experience + Above-Law Benefits
Are you an experienced Call Center Agent with a background in healthcare, insurance, hospitals, or patient services? Join a growing healthcare technology company and help provide exceptional support to patients and healthcare consumers.
What You'll Do
- Handle high-volume inbound and outbound calls from patients and healthcare providers.
- Schedule, reschedule, and cancel patient appointments.
- Assist with patient registration and insurance information.
- Provide accurate information about healthcare services, providers, and locations.
- Resolve patient concerns while delivering an excellent customer experience.
- Document interactions accurately in EHR and customer service systems.
- Follow healthcare procedures and maintain HIPAA and patient privacy standards.





What We're Looking For
- Bachelor's degree is required – any field/background is accepted
- Previous experience in a healthcare, insurance, hospital, patient access, or healthcare call center campaign is required
- Strong verbal and written communication skills
- Customer-focused and professional attitude
- Ability to multitask and navigate multiple systems
- Strong problem-solving and attention to detail
- Experience with EHR/CRM systems is a plus
- Epic experience is a plus

Important: A Bachelor's degree is mandatory, regardless of field. Healthcare-related call center experience is also required.
Ready to take the next step in your healthcare customer service career? Apply today

📌 Call Center Representative (Jalisco)
🏢 Gracemark Solutions
📍 Jalisco