We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we're the world's leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder's technology every year. About the Customer Success Specialist role... Are you passionate about customer success and helping businesses thrive? If so, then this Customer Success Specialist role at SiteMinder is the perfect opportunity for you Be a trusted advisor to our customers,



helping them achieve their goals and maximise their revenue Quickly develop rapport with customers over the phone and guide them to adopt our products Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer's needs Meet KPIs related to revenue expansion and customer adoption scores Manage your pipeline and performance to SLAs and KPIs What you have... Have a genuine passion for sales, customer success and providing great customer experiences. Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion. Hybrid role from Mexico City High level of English required Our Perks & Benefits... - Mental health and well-being initiatives - Generous parental (including secondary) leave policy - Paid birthday, study and volunteering leave every year - Sponsored social clubs, team events, and celebrations - Employee Resource Groups (ERG) to help you connect and get involved - Investment in your personal growth offering training for your

📌 Customer Support Specialist (Celaya)
🏢 SiteMinder
📍 Celaya