Part-time Description Summary/Objectives The Customer Service Representative (CSR) is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. Essential Functions Deliver exceptional customer experiences including proactively greeting customers, smiling, using their name, and ending each interaction (whether in person or on the phone) by saying, "Thank you for banking with Pathfinder Bank." Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing in an accurate and efficient manner. Assist with support work. Promotes the Bank's products and services and refers customers to the appropriate sales personnel. Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy. Update customer contact information on an ongoing basis to be sure we have the most accurate data on the even the bank would need to contact them.



Floating /Covering shifts – both within assigned branch location and at other branch locations Attend all required branch meetings, bank business meetings and activities. Competencies Customer Service Expertise Basic Computer Skills Attention to Detail Problem Solving Teamwork Communication Requirements High school diploma or equivalent At least one year customer service experience 1-3 years banking experience or cash handling experience Professional in appearance and conduct Intermediate computer skills (Microsoft Office and Outlook) Basic mathematical functions Ability to work as part of a team and assist other team members Ability to adapt to change Attention to detail and quality of work Ability to multi-task Positive attitude Preferred Education, Experience and Qualifications Previous sales or referral making experience Community involvement Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of a

📌 Customer Operations Advisor (Monterrey)
🏢 Pathfinder Bank
📍 Monterrey