At Sequoia Connect , we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global corporate landscape. We act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial and technological execution. By joining our network, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects. We are currently partnering with a general leader in sustainable packaging solutions and high-precision filling technology. With a presence in over 100 countries and a track record dedicated to responsible innovation, this organization serves as the backbone of food safety and logistical efficiency for the world's most recognized brands. Their approach ensures that every technological solution is not only efficient but also contributes positively to the environment and society through aseptic packaging systems and industrial digitalization.



This is your chance to thrive in an environment where precision engineering meets global-scale sustainability. We are currently searching for an IT Specialist Service Desk : The Challenge (Responsibilities) Provide first‐line and initial second‐line support for end users by fulfilling service requests and performing initial incident triage and problem isolation. Support enterprise and business‐critical applications, including Infor LN ERP , with potential exposure to SAP ECC and SAP S/4HANA Public Cloud. Perform impact assessments and structured escalations to application, platform, or vendor support teams while maintaining end‐to‐end ownership of the ticket. Accurately document, categorize, and route service requests and incidents using approved IT service management tools to ensure service continuity and knowledge sharing. Support an integrated application ecosystem by identifying cross‐application dependencies and coordinating effectively

📌 IT Specialist Service Desk (Cuautitlán Izcalli)
🏢 Sequoia Connect
📍 Cuautitlán Izcalli