At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. Responsibilities: · Responsible for ensuring the seamless and efficient operation of critical IT platform · Leveraging ITIL principles, manage incidents, problems, and changes, while proactively monitoring performance and coordinating equipment installations · Optimizing service delivery through streamlined workflows and tools, ensuring that IT services effectively meet the evolving needs of colleagues · Strong focus on data-driven decision making, continuous improvement, and a proactive approach to risk mitigation to ensure the highest levels of operational excellence · Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance · Partner with appropriate supporting teams to ensure operational readiness throughout the application lifecycle.



· Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures · Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues · Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications · Work closely with cross-functional teams to understand application requirements and provide input on runtime and operational considerations during the software development lifecycle · Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes and improve efficiency · Manage your own time, and work well both independently and as part of a team · Perform all aspects of software development for assigned applications, including developing prototypes, writing new cod

📌 Virtual Cloud Engineer with DevOps (Guadalupe)
🏢 American Express
📍 Guadalupe