Concierge (Customer Support Specialist) Location : Remote Reports To : Fred Perrotta, Co-Founder Schedule : Adaptable schedule with agreed coverage window Type : Full-Time Contractor Compensation: $1,000 - $1,400 USD/month depending on experience Do you like helping people and traveling? Tortuga is seeking a Concierge (Customer Support Specialist) to make travel easier for our customers. You will own the daily support workflows, in email and on social media, currently managed by our co-founders. We are a small, remote team based in the US with manufacturing in Asia and contractors distributed globally. This role is critically important right now as we are about to launch our first Kickstarter campaign this summer. We set a high bar for support. For us, support is an investment in creating raving fans who love and are loyal to the brand. Responsibilities High-Velocity Customer Support (Written Only) Ticket Management : Own the helpdesk. Email and social media only, no phone or live chat. You will communicate directly with our warehouse on Slack.



Operations and Admin Support Founder Support : Act as a virtual, administrative assistant to Tortuga's co-founders, Fred and Jeremy, taking on ad-hoc tasks to free up our bandwidth to focus on strategy and growth. Growth and Product Launches Launch Support : Assist with the logistical and support-side requirements for our upcoming Kickstarter and summer product launches. Generalist "Hat-Wearing" : Be ready to jump into various projects from research to basic digital admin as the needs of a lean business shift. Requirements High-Level Written English : Excellent written English is mandatory. You must be able to write conversational, natural emails that perfectly represent our brand voice. As a team, we communicate most often in writing. Customer-Facing Experience : Previous experience in support, retail, food service, or any other job where you worked directly with customers. Tech Literacy : Comfortable navigating software fo

📌 Customer Support Concierge for Travel Gear Brand (Iztapalapa)
🏢 TORTUGA
📍 Iztapalapa