Company Description BlueOptima's vision is to become the general reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what has been done before. We are a global organisation with headquarters in London and additional offices in India, Mexico, US and Japan. We promote an open minded environment and encourage our employees to create their own success story in this high performance environment. Technical Support Job Description A Support Engineer Level 1 plays a critical, customer-facing role within BlueOptima's Customer Success Organisation. As a product expert with a strategic, customer-service-oriented mindset, this engineer is responsible for the technical aspects of customer success, including onboarding, training, and support. Full, structured training for BlueOptima products will be provided,



with opportunities to gain industry-standard certifications in relevant technologies. Key Responsibilities Onboarding: Engage with customers remotely to assist with onboarding activities, proactively participating in the sales-to-services transition to understand their challenges and requirements. Adoption: In partnership with the Customer Success Manager (CSM), maintain a deep understanding of the customer's technical infrastructure and objectives to ensure the full adoption of BlueOptima's software. Documentation: Create and manage customer-facing documents, including solution designs and test plans. Qualifications Strong systems administration skills for both Linux and Windows, including installation, management, and configuration. Expected to have at least 10 years of experience in the field of IT with expertise in Linux Experience in an enterprise software professional services or a technical, customer-facing role. Experience working w

📌 AWS Support Engineer (Tláhuac)
🏢 BlueOptima
📍 Tláhuac