Important Information Experience: +6 years Job Mode: Full-time Work Mode: Hybrid position to work 3 days a week at the Mexico City office. ID: 19964 Responsibilities and Duties • Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1) • Providing mentorship and guidance to junior team members to ensure successful resolution of issues • Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms. • Work closely with the engineering team to drive resolution of client issues. • Create documentation /runbooks and code snippets to share with clients and internal engineering teams Key criteria: • Must be comfortable coding in Java and or Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling. • Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues. Mandatory Skills:



Java or any object-oriented programming language, Linux, SQL (between Linux and SQL, candidate should be strong in at least one of them) Basic Qualifications (Required skills) · Bachelor's degree in information technology, Computer Information Systems, Computer Science, or a related field. · 3 to 5 years of work experience on SDLC/Devops, LINUX system platforms. · Good Linux Scripting/Development skills - JAVA, Python (any). · Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud. · Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins. · Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution. · Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini (any) · Strong analytical and troubl

📌 Production Support Engineer (Tijuana)
🏢 Encora
📍 Tijuana