About the Role - Customer Experience Agent at DoorDash We're looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash's thousands of partner merchants, customers, and dashers worldwide. You'll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor.
Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business.
Job Highlights:
Full-time position
Weekly pay (every Friday)
Direct contract with DoorDash
Compensation and Bonuses:
Base salary: $15,000 MXN monthly
Monthly wellness bonus: $1,000 MXN
Monthly grocery vouchers: $1,000 MXN
Performance bonus: Up to $3,750 MXN
Additional Benefits:
Paid personal days in addition to legally mandated vacation days




Work-from-home equipment provided
Life insurance
Aguinaldo: 15 days
Savings fund: 10%
Social Security and Medical Coverage:
IMSS
Ambulance service: 5 free events
Medical assistance at home: 2 free events, subsequent services at preferential costs
24/7 medical orientation: Free phone consultations year-round
Psychological assistance: Free initial consultation, preferential rates for additional sessions
Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM
Home nursing services
Dental assistance and vision care program
You're excited about this opportunity because you will...
Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash's partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction.
Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in

📌 Customer Experience Agent (Santiago)
🏢 DoorDash Mexico
📍 Santiago