Company Description QAD is a general leader in next-generation SaaS manufacturing and supply chain solutions. Join us in solving complex, real-world industrial challenges through innovative cloud technology. Location: Mexico (100% Remote) Requirement: Fluency in English and Spanish (Bilingual) Job Description The Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support, and value demonstration. The Customer Success Manager will be primarily responsible for the ownership and ongoing development of Digital and Smart Business Engagement model customers. This development includes successfully nurturing and supporting customers throughout the customer journey . Accountable for driving customers to be referenceable Responsible for "Customer Journey" artifact development, maintenance,



and delivery Responsible for tracking all customer-related interactions and updates in Salesforce Monitor customer growth and changes in personnel Increase customers' utilization of QAD products Partner with sales executives globally to ensure they are informed about issues, support escalations, events, growth, etc. of assigned customers. -Support deal execution as needed, including the customer procurement group. -Qualifications 3-5 years of sales, project implementation, and/or customer service experience. A Bachelor's degree 2-4 year ERP/SaaS software experience a plus. Working knowledge of Excel, PowerPoint and Word. (Salesforce, Planhat, Gainsight preferred). Demonstrates a clear understanding of how their work contributes to broader team or project objectives. Collaborative culture of smart and hard-working people who support one another to get the job done. Comprehensive Compensation package About QAD: QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. We are an Equal Opportunity Employer and do not discriminate against

📌 Customer Success Manager (Hermosillo)
🏢 Qad
📍 Hermosillo