Req ID: 356589 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Remote Healthcare incident manager to join our team in GDL, Jalisco (MX-JAL), Mexico (MX). NTT DATA, Inc. currently seeks an Incident Manager - Full Time - to join our team in Mexico Location: Remote This position will be a part of our team, as an Incident Manager you will be responsible for: Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts,



and/or Incident Managers Assembles the resources necessary to achieve the resolution of Major Incidents Responsible for leading and driving Major Incidents until resolved Develops and delivers Incident communication of Major Incidents to Users and NTTDS leadership (based on required content and frequency as determined by account) Escalates Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors and IT executives, and Service Managers Provides incident documentation to appropriate service management teams Facilitates Technical bridge calls and identifies a technical leader to assist with service restoration efforts.
Ensures contractual Service Support requirements are understood and managed. Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement. Provides point of contact for MIM process related questions or issues and facilitates process related meetings. ITIL foundation certification. Previous incident management exper

📌 Remote Healthcare incident manager (Celaya)
🏢 Ntt Data
📍 Celaya