Join us on our mission to continue leading the future of the Packaging & Containers industry around the world by offering the right container, for the right product, made the right way. Administrative & Customer Service Coordinator (Plant – Querétaro, Mexico) Position Summary The Administrative & Customer Service Coordinator is responsible for overseeing and optimizing the plant's administrative operations, including order management, billing processes, customer service, and cross-functional coordination. This role serves as a key liaison between customers, sales, and internal operational teams (production, planning, quality, and logistics). The position requires a high level of autonomy, strong organizational and analytical skills, and the ability to manage multiple priorities in a fast-paced manufacturing environment.



Key Responsibilities Administrative & Financial Coordination Oversee accounts receivable and accounts payable processes Validate billing accuracy and resolve complex discrepancies Generate and manage purchase orders Maintain accurate and up-to-date customer records Develop and present administrative and operational reports to Plant Management Identify process improvement opportunities and implement controls Customer Service & Order Management Coordinate and manage customer orders within ERP systems Ensure on-time and accurate order fulfillment (OTIF) Act as the primary point of contact for customer inquiries and escalations Analyze customer issues and drive resolution in coordination with internal teams Maintain strong communication with Sales, sharing updates and improvement opportunities Monitor order flow and proactively address potential delays Operational Coordination Act as a liaison between production, planning, logistics, and quality teams Participate in operational meetings (production reviews, planning meetings, etc.) Align operational priorities based on customer requirements Identify bottlenecks and propose process improvements Support ex

📌 Administrative & Customer Service Coordinator (Cuautitlán Izcalli)
🏢 Gest-Can RLX
📍 Cuautitlán Izcalli