At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of general industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. THE OPPORTUNITY Our Technical Support Team serves as the frontline of customer success, specializing in providing expert assistance to users navigating our SaaS solutions. Beyond solving immediate issues, the team collaborates closely with product and development teams to report bugs, contribute to product enhancements,



and share insights into user experiences. As a Technical Analyst you will have the opportunity to work side-by-side with some of the most experienced technology leaders for both on-premises and SaaS products to support our customers/business partners and connect with them by video conference, email and CRM and other state of the art communication methods. Proven experience working with SaaS platforms (mandatory) Familiar with relational databases concepts, both basic administration and SQL scripting. Familiar with client server architecture. Sharing best practices for the utilization and deployment of Varicent products. Troubleshooting experience for web-based applications. Collaboration and Communication: CEFR B2 level English proficiency or higher is required. Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system. Proficient in utilizing all support tools

📌 Production Support Engineer (León)
🏢 Varicent
📍 León