Req ID: 365254nnNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. nnWe are currently seeking a L1 Support Analyst (Chatbot Support) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).nnJob Title: Junior L1 Support Analyst (Chatbot Support)nnLocation: [Guadalajara / Hybrid] nShift: Rotational Shifts (Required)nn* * *nnRole OverviewnnWe are looking for a Junior L1 Support Analyst to provide first-line support for chatbot-related queries. This role focuses on handling basic user inquiries, ensuring smooth chatbot interactions, and escalating complex issues to L2 support when necessary. The ideal candidate is a fast learner with strong communication skills and a structured approach to problem-solving.n * Escalate complex or unresolved issues to L2 support following defined processes.nnnn* * *nnRequired Skills u0026 Qualificationsnn * Strong English communication skills (written and verbal).n * Basic understanding of chatbots / conversational AI systems (training can be provided).nnnn* * *nnPreferred (Nice to Have)nn * Experience with ServiceNow or similar ticketing tools.n * Experience in customer support or technical support environments.nnnn* * *nnWork Conditionsnn * Willingness to work in a 12x5 support model.n * Versátil to cover rotational shifts (2 shifts) as required by the team.n * Team players who can collaborate effectively with L2 support teams.nnnnSalary:nn * 25,000.00 MXN MonthlynnnnBenefits: nn * Grocery Tickets - 12% of base salaryn * Saving funds - 12% of base salaryn * 30 days of Christmas bonusn * 12 days of vacationsn * 50% Vacation bonusn * 5 personal days per yearn * Medical insurance (You and your family)n * Life insurancen * Opportunity to grow in the company nnnnIf you are interested, please apply u0026 we will call you ASAP.nn#LI-LATAMnnAbout NTT DATAnnNTT DATA is a $30 billion business and technology service

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