Telesales Team is engaged in tasks related to customer acquisition, cold calls, and telemarketing. The team is responsible for operational efficiency and data-driven operational decision-making, customer acquisition costs, as well as optimizing internal systems through A/B testing. We are looking for a Senior Product Analyst to transform how our Telesales team operates — from hiring and retaining the right agents, to detecting fraud, lowering acquisition costs, improving the CRM system through A/B testing, and implementing AI solutions. Challenges that await you: Strengthen and expand the existing analytics framework, ensuring reliable, business-ready data Build dashboards and models to track agents performance, understand costs of telesales, build ops planning system Coordinate analytics-driven processes across stakeholders, making data a core part of operational decisions Analyze performance trends, identify churn drivers and potential fraud, and recommend actionable solutions Improve the CRM client application form with new features, data prefill,



and A/B testing to boost conversion and reduce costs Conduct research to define high-performing agent profiles and guide recruitment and retention strategies What makes you a great fit: 3+ years of experience as a data or product analyst, preferably in fintech or big tech Strong SQL skills and proficiency with BI tools (Tableau, Power BI, or similar) Proven experience in A/B testing, statistics, and data-driven decision-making Strong understanding of business drivers and ability to make sound decisions Experience in driving data-driven decision-making and building both analytical infrastructure and team processes Excellent communication and stakeholder management skills Strong academic background (top universities are a big advantage) Willingness to relocate to Mexico Our ways of working: Innovative Spirit: a team from the best technical universities Honest Feedback: valuing open, transparent communication Supportive Te

📌 Product Analyst Senior (Pachuca de Soto)
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📍 Pachuca de Soto